I was waiting in line for a ride at the airport. W hen a cab pulled up, the first thing I noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for me.
He handed me a laminated card and said: 'I'm Wasu, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.' Taken aback, I read the card. It said: Wasu's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
This blew me away. Especially when I noticed that the inside of the cab matched the outside. Spotlessly clean!
As he slid behind the wheel, Wasu said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.' I said jokingly, 'No, I'd prefer a soft drink.' Wasu smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, lassi, water and orange juice.' Almost stuttering, I said, 'I'll take a Lassi.' Handing me my drink, Wasu said, 'If you'd like something to read, I have The Hindu, Times of India, ET and India Today.' As they were pulling away, Wasu handed me another laminated card, 'These are the stations I get and the music they play, if you'd like to listen to the radio.' And as if that weren't enough, Wasu told me that he had the air conditioning on and asked if the temperature was comfortable for him.
Then he advised me of the best route to my destination for that time of day. He also let me know that he'd be happy to chat and tell me about some of the sights or, if I preferred, to leave me with my own thoughts. 'Tell me, Wasu,' I was amazed and asked him, 'have you always served customers like this?' Wasu smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard about power of choice one day.' 'Power of choice is that you can be a duck or an eagle.' 1/2